faq

access

  1. i am not an msi user yet, but i would like to become one. how do i do that?
  2. i think i already have an msi account. how do i find out what my username is?
  3. how do i setup my msi password?
  4. how does a pi set a group admin?
  5. how do i manage my msi account(s)?
  6. which systems can i access?
  7. how do i get access to additional msi systems? how do i add additional users to my group?
  8. i would like to work in an msi laboratory location. where are they, and how do i get access?
  9. msi system architecture overview
  10. how many sus does a research group need?
  11. can i purchase dedicated resources for my research?
  12. when and how does a research group renew msi access?
  13. who reviews su and storage allocation requests?
  14. what if my group is running out of sus or storage before the end of the year?
  15. how do i get a person of interest (poi) designation?

additional questions

  1. how do i properly cite msi to acknowledge the use i have made of msi's resources for my research?
  2. how do i change my email settings?
  3. how do i fix an "untrusted certificate error 61" or "connection failed error 1110" when using citrix receiver?
  4. how do i choose the correct cloud user for ssh access?
  5. how do i update the rsa host key for mesabi following the upgrade to centos 7.5?
  6. does msi store hipaa data?
  7. i receive an error, "firefox is already running, but is not responding" when trying to use firefox.
  8. i have a question that is not answered here, and i don't see anything relevant on the msi website. how do i get help?

data storage

  1. what are my data storage options?
  2. how do i access my home directory, shared and public spaces? what systems can i use them on?
  3. what is the difference between the shared and public directories?
  4. is my data safe on msi systems? do i need backups?
  5. how can i check my storage quota?
  6. how do i share files with group members and non members without sharing passwords?
  7. my storage quota was full. i deleted data, but i still can’t write!
  8. why is my job, file copy, or other action failing to write files?
  9. i accidentally deleted or corrupted files that i need. how do i get them back?
  10. how do i reduce my galaxy data usage?
  11. what if my group is running out of sus or storage before the end of the year?
  12. what are some user-friendly ways to use second tier storage via s3?
  13. how do i use second tier storage from the command line?
  14. how can my programs interface with second tier storage?
  15. how do i use globus to transfer data to second tier storage at msi?
  16. how do i use s3 buckets to share data on tier 2 storage with other users?
  17. what happens to my data when i leave msi?

environment

  1. my username is a member of multiple groups. how do i work with multiple groups?
  2. how do i change my default shell on an msi unix machine?

file transfer

  1. how do i transfer data between other unix machines and msi unix machines?
  2. how do i transfer data between a mac or windows computer and msi unix computers?
  3. how do i transfer data between a mac or windows computer and an msi windows server?
  4. how do i move a large amount of data to msi? uploading it is taking a long time.
  5. how do i upload files to my msi home directory from windows?
  6. how do i use winscp to transfer data?
  7. how do i use filezilla to transfer data?
  8. how do i use globus to transfer data at msi?
  9. how do i transfer data on second tier storage between users?

interactive connections

  1. why can't i ssh into an msi machine?
  2. why can't i remote desktop into an msi machine?
  3. how do i access an msi unix server from my windows machine?
  4. how do i access an msi unix server from my unix machine?
  5. how do i access an msi unix server from my mac?
  6. how do i access an msi windows server from my windows machine?
  7. how do i access an msi windows server from unix?
  8. why do i need to type in my password so many times?
  9. how do i open x-session windows from unix on my windows machine?
  10. is there a faster alternative to x-session forwarding on windows?
  11. how do i connect to a citrix windows virtual machine?
  12. how do i obtain a graphical connection using the nice system?
  13. how do i configure putty to connect to msi unix systems?
  14. how do i configure x-win for remote graphics display on a windows machine?
  15. how do i setup ssh keys?
  16. how do i get started with nx?
  17. i cannot resume my nx session
  18. i cannot resume my nx session. how do i terminate it so i can start a new one?
  19. when does an nx session terminate?
  20. how do i get started with jupyter notebooks?
  21. how can i use mobile shell (mosh) to connect to msi servers?

jobs

  1. how do i submit jobs to a queue?
  2. how do i see how many sus my group has available?
  3. why can't i submit jobs? when i try, i get an error message telling me the sus allocated to this account have been entirely used.
  4. why won't my job start? it is just waiting in the queue.
  5. will supercomputers always be faster than a workstation?
  6. why does my job fail after only a couple seconds?
  7. why does my job die with an error like one of these: cannot write to file, file i/o error, failed to write, cannot open?
  8. how do i get the walltime of my running job increased?
  9. i need to see the email output from my jobs. how do i automatically forward email from msi systems to my email address?
  10. how do i change groups?
  11. how can i use gnu parallel to run a lot of commands in parallel
  12. why is my calculation killed after a few minutes?
  13. how do i use a job array?
  14. what does job exit status xx mean?

network

  1. how do i use my laptop on the wired network in msi's walter space?
  2. what is login.msi.umn.edu?

software

  1. what software does msi offer? how do i access it?
  2. how do i get help using msi's software? what tutorials are available?
  3. when will msi install the latest version of the software i want to use?
  4. i need software msi does not have. how do i get new software installed at msi?
  5. what is a module?
  6. what are the software service levels?
  7. every time i try to start a certain software package, i get a message saying that i am not on the include list or not in the right group; how do i fix this?
  8. why does it say all licenses are in use or there are no available licenses?
  9. why has the license for the software i want to use expired?
  10. i'm trying to use matlab or tecplot and getting a license error. what should i do?
  11. what kind of license will software developed at msi have?
  12. how can i create private software modules?
  13. why is [module] no longer available?
  14. how do i use singularity on centos 7?
  15. how can i install r packages in my home directory?
  16. what are the default compiler modules?
  17. why are old compiler modules no longer available?
  18. how do i register to use msi software through the umn calendar?

stratus

  1. what is stratus?
  2. how do i log into stratus?
  3. how do i setup duo two-factor authentication?
  4. how do i navigate the horizon interface?
  5. how do i create a key pair?
  6. how do i setup the command line interface (cli)?
  7. how do i get api access with openstack rc v3?
  8. how do i create a new virtual machine / instance?
  9. how do i setup ssh access to a virtual machine?
  10. how do i ssh into a virtual machine after it's set up?
  11. what are volumes?
  12. how do i create a new volume?
  13. how do i attach a volume?
  14. how do i format and mount a volume?
  15. how do i detach a volume?
  16. how do i snapshot a volume?
  17. how do i restore a snapshot on a volume?
  18. how do i manage storage quotas with regards to volumes and snapshots?
  19. what are the different storage tiers?
  20. where can i use dbgap data?
  21. what is s3 cache / dbgap cache?
  22. what is s3 secure?
  23. what is tier 2 storage?
  24. what should i know about encryption?
  25. how do i move data between tiers?
  26. how do i setup minio?
  27. how do i move data around?
  28. how do i install software using sudo?
  29. how do i install software using a package manager?
  30. how do i install software from alternate methods?
  31. how do i use docker on stratus?
  32. what ports can applications/services use?
  33. how do i connect to stratus using rdp on windows
  34. how do i connect to stratus using rdp on mac osx
  35. how do i connect to stratus using rdp on linux
  36. how do i add a security group to a running vm?
  37. how do i setup a security group in stratus?
  38. how do i set my local user password in stratus?

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